Due to unforeseen weather conditions or peak volume times, UPS may experience unavoidable delays in package delivery.
We will only refund shipping charges on orders if we sent the wrong item or the item sent was damaged. We are not responsible for delays in the UPS delivery network.
While we make every attempt to ship your order in a timely manner, we do not have control over the final delivery date of your package.
Shipping Estimates and Holiday Deadlines
UPS Ground: Delivery after 2-10 business days in transit*
UPS 3-Day Select: Delivery 3 business days in transit*
UPS Second Day Air: Delivery after 2 business days in transit*
UPS Next Day Air: Delivery after 1 business day in transit*
*Business days are Monday-Friday, excluding holidays and weekends. The day an order is placed or fulfilled does not count as transit day. Please allow approximately 1-3 business days for order fulfillment in most cases.
**Delivery times are approximate for delivery to most US States. Delivery estimates are not guarantees of order delivery dates.
Prior to checking out, please visit the UPS website for more information on their service levels and advisories:
Free Shipping and Free Returns Offer: Orders with a subtotal of $150 or more are eligible for free UPS Ground service shipping to destinations in the US where UPS Ground shipping is available. This discount is automatically taken at checkout. No promo code necessary. During a Free Shipping promotion, the discount is only eligible for UPS Ground shipping. In accordance with our return policy, a free USPS shipping label will be included with your shipment. If needed, a free UPS Ground shipping label for return service may be obtained online or by contacting customer service. This offer is not valid for international shipments to locations outside of the US.
If your order was placed before our shipping cut off time of 2pm EST on normal business days (Monday - Friday, excluding company holidays), it may be shipped the same day. We will make every effort to ship your order within one to three business days, but we cannot guarantee that orders will ship within one business day. We do not offer Saturday delivery and we do not ship orders on Saturdays, Sundays, or holidays. Please contact our customer service team with questions about estimated shipping dates.
You will receive an e-mail confirmation once your order has shipped. You may also find the shipping information for your order by looking up your order status: http://www.hobobags.com/orders/status
If you require your order to be delivered by a specific date, we strongly advise you to select an air or express service for your shipping method, such as Next Day Air or Second Day Air. Ground and 3rd Day Select service shipments may experience additional delivery delays and UPS does not guarantee the delivery date for Ground service. UPS offers an excellent tool for estimating delivery dates on their website. Please review the information above or visit https://wwwapps.ups.com/ctc/request?loc=en_US&WT.svl=SubNav
For greater control over delivery options to your location, we highly recommend UPS My Choice, a free service from UPS. My Choice users can change delivery locations while their packages are in transit, reschedule deliveries, and receive helpful tracking notifications from UPS. Visit the UPS website to learn more and sign up for My Choice: http://www.ups.com/mychoice/welcome.html
Please note, we ship from Annapolis Junction, Maryland.
Shipping costs are provided directly from UPS.com and are based on a number of factors, including the service type, delivery location, distance from the shipping location, and dimensional weight of the package. UPS calculates dimensional weight by assessing the weight of the package contents and the size of the package.
Please see below or view our FAQ for additional information.
Please note that orders sent to APO, DPO, FPO military address are shipped via USPS and delivery may take up to three weeks.
We're proud to offer international shipping.
Since duties and taxes vary by country, we are not able to supply an estimated cost. Duties and taxes are included in the total shipping charge for each order.
All shipping charges shown at checkout are in US Dollars.
Please contact your customs office for more information.
At this time, we do not offer shipping to China.